The Importance of Listening in Recruitment


Recruitment is a weird and wonderful industry. A recruiter can go through a range of emotions just placing or attempting to place a single candidate. Sometimes it can be as easy as interview, offer, and placement and sometimes it can drag on way longer than candidate, client or recruiter ever anticipated it would.
One of the many reasons things don’t go as planned and placements fall through is communication and more importantly listening. I can bet that everyone reading this now at some point in their recruitment career has had some sort of issue with a client or candidate due to themselves or the other person not listening correctly and not understanding what the other person wants or needs.
As a recruiter you are the middle man, it is imperative that you listen effectively to both candidate and client in order to fully understand what each are looking for.
There is a quote from Stephen Richards Covey. If you don’t know who he is he wasprofessor at the Jon M. Huntsman School of Business at Utah State University and the author of the best-selling book, “The Seven Habits of Highly Effective People”. He said that, ‘“Most people do not listen with the intent to understand; they listen with the intent to reply.” I can certainly relate to this quote within recruitment and I’m sure a lot of other people will to.
Listening is one of the main stumbling blocks among recruiters today. We need to be able to fully understand our client’s and candidates needs in order to ensure a positive outcome for both. If we all try to not only listen but actually understand what people are saying to us then the chances are we will be more successful in filling vacancies and ultimately doing our job.

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